Maintenance Clerk

US-CA-South San Francisco
Job ID
134988
# Positions
1
Category
Administrative/Clerical
Division
RAC

General Responsibilities

The Maintenance Clerk will provide world class customer service to Hertz customers by providing administrative support to all area RAC/HLE personnel including: report generation and distribution, daily fleet operations support, managing communication and requests as needed.

  • Provide world class customer service to hertz customers, business partners and external vendors.
  • Role model team behavior.
  • Distribute various reports on a pre-determined schedule meeting strict delivery guidelines, including delivery to; management, business partners and various RAC/HLE locations.
  • Manage inbound/outbound calls; respond to inquiries and requests from internal and external customers in a timely manner.
  • Monitor and respond to email requests in a timely manner.
  • Utilize tools and systems to maximize performance and track activities.
  • Adhere to company policy and procedure.
  • Consistently demonstrate excellent multi-tasking and organization skills
  • Manage Vendor Board; timely vending and prompt return of the vehicles.
  • Perform P Card reconciliation.
  • Body Shop parts ordering.
  • Other clerical duties as needed.

Mandatory Requirements

Knowledge and Skills:

  • High School Diploma or GED
  • Must be computer literate
  • Vendor relationships
  • Excellent verbal communication skills required
  • Ability to multi-task
  • Excellent organizational skills and detail oriented
  • General knowledge of of vehicle manufacturers
  • Receive incoming and post parts to vehicles.
  • Will need to oversee warranty parts retention.
  • Some heavy lifting required (40LBS.)
  • Must be flexible to work o/t or weekends if needed

Experience Required:

  • 1-2 years customer service experience required
  • 1+ years of administrative experience required

Preferred Requirements

EEO/AA: Females/Minorities/Disabled/Vets

 

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

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