Hertz Corporation

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Instant Return Rep - Retention Bonus of $6,000.00

Instant Return Rep - Retention Bonus of $6,000.00

Job ID 
136384
# Positions 
1
Location 
US-CA-San Jose
Category 
RAC Operations
Division 
RAC

More information about this job

General Responsibilities

 

Hertz is now hiring at the San Jose Airport and is offering a sign on bonus of $6,000!!!

 

This position is offering employees a sign on bonus:

Employees have the potential of earning a $6,000 sign-on bonus upon joining the organization.

Eligible employees will receive a lump sum of:

$1,000 after completion of 60 days of service, 

$1,500 after completion of 120 days of service,

$1,500 after completion of 240 days of service,

$2,000 after completion of 1 year of service in their position.

Rules and regulations apply.

 

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter

To apply, please email your resume to raychelle.brooks@hertz.com

Mandatory Requirements

 

 

Educational Background:

High School Diploma or equivalent

 

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Proven strong sales and closing skills and the ability to friendly, engaging manner

Basic computer proficiency

Must be able to:

  •  Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team.
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
  • Lift up to 45 pounds

 

 

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

 

EEO/AA: Females/Minorities/Disabled/Vets