Customer Service Rep (Midway)

US-IL-Chicago
Job ID
139247
# Positions
3
Category
Customer Service
Division
RAC

General Responsibilities

The Ultimate Choice Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues.

The key responsibilities and accountabilities are:

  • Provide world class customer service to customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures.

  • Personally welcome customers using a pleasant greeting and answer questions in a friendly manner.

  • Resolve customer issues and concerns tactfully, using effective customer service techniques.

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.

  • Answer questions and provide directions in a courteous and expeditious manner.

  • Operate within the areas of rental counter, gold choice, and exit gate at the location.

  • Aid in vehicle selection and upgrade.

  • Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental.

  • Qualify and process customer rentals with accuracy and attention to detail.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

  • Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent.

Professional Experience:

1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile.

A minimum of one year of sales or customer experience in a high volume or service oriented environment.

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.

Must be able to:

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

  • Demonstrate professionalism and interpersonal skills.

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment.

  • Work flexible shifts including weekends and holidays; and work overtime as required.

  • Work outdoors during all weather conditions.

  • Lift up to 25 pounds.

  • Stand or sit for long periods of time.

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening

 

EEO/AA: Females/Minorities/Disabled/Vets

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