Production Quality Manager

US-CA-San Francisco
Job ID
# Positions
RAC Operations

General Responsibilities

The Production Quality Manager is responsible for the front-line management of the Vehicle Service Attendant work force to ensure the cleanest car at the right time.  The PQM will spend much of their time directly supervising and coaching the VSA workforce.  This is a hands-on leadership position and will require significant commitment to improving the quality and productivity of the hourly staff. The production quality manager will be accountable for the locations VSA productivity and cleanliness metrics.


Key Result Areas:



  • Manage individual VSA standard work adherence to reduce waste and to improve cycle time
  • Create culture of accountability and sense of urgency
  • Identify opportunities for continuous improvement


  • Ensure Hertz quality standards apply to all vehicles going to a customer
  • Coach, Train, and Supervise all VSAs to ensure that each element of standard work is being followed
  • Complete VSA quality inspections and standard work audits utilizing the Akkroo application

People Management

  • Train and coach VSA workforce to compliance of standard work
  • Maintain detailed tracking of employee standard work compliance and productivity
  • Work hands on in a production environment

Mandatory Requirements

Professional Experience, Knowledge & Requirements:

  • 1-2 years of supervisory experience
  • Strong leadership and interpersonal skills
  • Strong communication skills
  • Hands on aptitude
  • Union experience a plus
  • Ability to work flexible hours and various shifts, including weekends
  • Proven communication skills; written and verbal
  • Clean driving record


  • Ability to plan and prioritize with a positive and enthusiastic attitude
  • Ability to build successful teams
  • Ability to coach and develop hourly workforce
  • Disciplined approach to problem solving
  • Strong conflict resolution skills

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


EEO/AA: Females/Minorities/Disabled/Vets


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