Gold Choice Counter Sales Lead (Full Time)

Location US-CA-San Francisco
Job ID
# Positions
Customer Service
Position Type
Regular Full Time

General Responsibilities



The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. 


The key responsibilities and accountabilities are:

  • Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.
  • Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz’s policies and procedures, with accuracy and attention to detail.
  • Resolve customer issues and concerns tactfully, using effective customer service techniques.
  • Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

Mandatory Requirements

Educational Background:


High School Diploma or equivalent


Professional Experience:

1- 2 years customer service and/or sales experience required.


Basic Qualifications:


Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner


Passion for customer service and attention to detail – Goes the extra mile


A minimum of one year of sales or customer experience in a high volume or service oriented environment


Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems


Must be able to:

  • Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including weekends and holidays; and work overtime as required





Vacation Time

Tuition Reimbursement

Car rental discount

$6,000 Sign on bonus

much more!!



Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


EEO/AA: Females/Minorities/Disabled/Vets


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