The Manager - Franchise Operations for Latin American Market responsibilities include protecting the integrity of the brand system, Franchise Agreements and the activities and programs directly related to non-technical support and services for Hertz, Dollar and Thrifty brands in the US. Responsibilities include maintaining a positive relationship, providing ongoing support, communications, operational assessment, business analysis, administration and ensuring compliance to system standards. Facilitating cooperation between the Franchisees and other COE’s in the company. Managing any issues RIH|\LIT and tracking of licensees and corporate fleet. This position will service existing franchises within the Caribbean, Central and South America and Mexico.
Assist with design of Compliance Programs. Develop KPI monitoring & reporting systems, analytics, and analysis of franchised royalties and fees.
Franchise Manager needs to be able to work independant and make decisions that are in the best interest of the company. Negotiate areas of disagreement with the Franchisees and find mutually beneficial solutions that are in compliance with Company Standards and do not create an adverse financial situation for the company.
A strong background in Hertz rent a car operations and customer service combined with creative problem solving skills, strong written and oral communication skills, an ability to work both independently and as part of a team. The Franchise Manager should be able to effectively prioritize and multi-task. Ability to prepare pivot table data on excel spreadsheet.
Candidate must be willing to work full time in Estero, Florida or Miami, Florida
Some travel required- not extensive
If residing in Miami- frequent visits to Estero, FL will be necessary