• SOI Sustainability Coach

    Location US-FL-Estero
    Job ID
    # Positions
    RAC Operations
    WHQ - Estero - Only
    Position Type
    Regular Full Time
  • General Responsibilities

    The primary purpose of the SOI Sustainability Coach is to ensure effective management and coaching are taking place across all functions, brands, and locations. This individual will spend time “on the ground,” visiting multiple locations with the express purpose to assess, support, suggest, and role model effective coaching and leadership techniques. Common themes may include:

    1. Introducing leaders new to their respective positions (for example, GMs and RVPs) to the elements of Site Operations Management (effective huddles, employee coaching and development, Daily Management System, Standard Work Confirmations, Performance Dashboards), so that they in turn can be effective leaders able to coach their teams
    2. Helping leaders back out of the daily “firefighting” to be proactive and strategic in their focus, developing a good balance of working “in” the business and “on” the business
    3. Strengthening Daily Management Systems tools (e.g., in the huddle processes and routines) to deliver the best information as quickly as possible to the site
    4. Reinforcing the importance and skills of problem-solving and continuous improvement while advancing superior business results
    5. Encouraging leaders to focus on improving results via coaching, clear action plans, and personal development plans (with less reliance on disciplinary actions)


    Mandatory Requirements

    Be an effective role model/coach

    • Act as passionate ambassador of driving operational and customer-service performance through SOM and its elements
    • Demonstrate and advocate the highest of coaching standards including promotion active Socratic methods
    • Serve as a coach to site leaders (particularly GM and Directors) and corporate rollout teams (e.g., SOI/OpIm)

    Participate in and provide active coaching on a wide variety of Daily Management System activities including shift huddles, huddle boards, DMAs, CI huddles, problem solving, coaching, SW, performance dialogues, etc.


    Assess quality and progress of key management systems

    • Engage with site management and teams to observe and gain a clear understanding of the current status of SOI/SOM implementation and practice
    • Report findings to site leadership, RVP and Hertz Corporate (as appropriate)

    Collect and disseminate best management practices

    • Observe and collect instances of innovative practices; watch for evidence of success/failure
    • Provide insights and best practices to site leaders based on successes seen across the system

    Drive habitual problem solving

    • Engage actively in problem solving with site leadership at each location to address the location’s most urgent needs
    • Develop action plans with site leadership to ensure continued progress

    Preferred Requirements

    Minimum Qualifications:

    Bachelor’s degree level, and someone who is able to demonstrate the requisite behaviors and with the right level of experience (below).


    Professional Experience:

    Proven track record of being an effective leader and coach to others.  2-5 years of management experience in a car rental operation, with a robust understanding of many facets of the operation and a good comprehension of both operational and customer facing functions. Personal attitude and the ability to role model the right behaviors are of the utmost importance, as is the requisite level of capability to manage in a tough, fast-moving operation. Strategy and coaching experience are also important.  



    • Strong coaching, leadership, management, communications, interpersonal relationship, customer service, and problem-solving skills
    • Strong strategic project management, analytical skills, and strong business acumen including a good understanding of the rental car business


    Leadership Behaviors:

    • Ability to show empathy and connect with people without judgement or a personal agenda
    • Ability to remain curious and ask the right questions (open-ended) to stimulate others to transform their perspective and thinking
    • Able to recognize strengths in individuals and to help them see their strengths in new ways
    • Know how to partner while practicing involved detachment
    • Strong ability to develop and challenge process while still being willing to take ownership for results


    In addition, a willingness to travel to multiple sites including more than one within a normal work week.


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