• IT Field Service Delivery Partner- Atlantic Region

    Location US-NJ-Newark | US-VA-Dulles | US-PA-Philadelphia | US-OK-Oklahoma City
    Job ID
    157615
    # Positions
    1
    Category
    Information Technology
    Division
    RAC
    Position Type
    Regular Full Time
  • General Responsibilities

    Job Purpose

    Serve as a business partner for all field related IT needs and projects in their assigned region.  This includes, but not limited to, all end-user computing, network, mobility, and project related activities.  This role is a single point of contact to provide service, solutions, project leadership/mgmt, and guidance back to our business customers.

    Major Accountabilities

    • Responsible for managing and coordinating all new field IT projects within assigned region including new openings, closures, and relocations
    • Ensures timely resolution of tickets and issues
    • Leading hotline calls for escalations and significant issues
    • Provide guidance for equipment orders and technology solutions
    • Liaison and partner to business customers for any aspect of IT

    Mandatory Requirements

    Mandatory Requirements

    Educational Background:

    Bachelor’s Degree minimum (prefer IT related field)

    Knowledge:

    • Basic networking and layer 1 cabling
    • PC / Windows, Office365
    • Basic construction/architectural knowledge
    • Basic understanding of wireless and mobile devices
    • Project Management experience is a must

     

    Skills:

    • Ability to influence and lead others without formal authority
    • Ability to work comfortably across functional and geographical boundaries
    • Customer service orientation
    • Project management
    • Requirements management
    • Organizational skills
    • Excellent written and communication skills
    • Solutioning skills
    • Contingency planner
    • Execution and discipline for results
    • Time management
    • Ability to coach and provide feedback to team members
    • Edge – courage to make tough yes/no decisions
    • Excellent team builder - ability to identify and overcome obstacles that inhibit team effectiveness
    • Strong on integrity, energy, flexibility, creativity, innovation and passion

     

    Additional Notes:

    • Regional Travel, moderate to heavy (up to 40% depending on project need)

    EEO Statement

    Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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