• Vehicle Repair Specialist I

    Location US-CO-Denver
    Job ID
    157767
    # Positions
    3
    Category
    Administrative / Clerical
    Division
    HLE
    Position Type
    Regular Full Time
  • General Responsibilities

     

    Job Purpose: 

     

    Vehicle Repair Specialists will be responsible for reviewing each work order for approval, generating an accurate PO, releasing rental system holds once work is complete, ensuring all repair documents are stored properly, and receiving on the POs in Oracle.

     

    Key Results: 

    • Ensure vendors are performing requested repairs at agreed upon pricing. Evaluate additional repair requests for validity and approve as required
    • Ensure all P.O.s are completed correctly and assist vendors as necessary to be certain they are paid timely
    • Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to maintenance program
    • Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.
    • Drive customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition
    • Optimize the use of Hertz internal maintenance resources as possible
    • Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
    • Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
    • Manage vended shops deliverables, ensure capacity to deliver expected OOS results.
    • Lead initiatives internally and externally to minimize maintenance costs, reduce processing time, improve fleet availability, improve vehicle quality standards
    • Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards

     

    Job Contacts: 

     

    Regional Manager, maintenance support services

    Logistics Coordinator, maintenance support services

    Body Damage Appraiser, maintenance support services

    Director Maintenance

    VP of Fleet Maintenance

    Global Supply Chain and Procurement

     

    Job Dimensions: 

    The Vended maintenance services approver is fully responsible for ensuring the quickest repair of equipment at the highest level of quality and at the lowest cost across their areas

     

     

     

     

     

    Key Performance Indicators

    KPI 1

    KPI 2

    KPI 3

    KPI 4

    Fleet Unavailable for Rent (Corporate goals for % OOS – MM, BD, PMH & SAF)

    Maintenance cost per unit & body damage cost per transaction

    fleet PM Quality (reduction in vehicles out of PM compliance)

    Customer satisfaction metric



    Mandatory Requirements

    Educational Background: 

    High School Degree (or equivalent)

     

    Educational Background: 

     Technical Certifications, automotive mechanical repair  

      

    Professional Experience: 

    3 years of previous vehicle maintenance experience

    Experience working in cross functional teams

      

    Knowledge: 

    Strong proficiency with vehicle mechanical systems and repair

    Familiarity with Hertz rental practices a plus

     

    Skills:   

    Automotive vehicle repair background

    Negotiating skills

    Process Oriented

    Computer literate and detail oriented

     

    Competencies:

    • Drives Execution
    • Effective Communication
    • Manage up and down support chain
    • Drive Collaboration
    • Demonstrates Initiative
    • Display Global Perspective
    • Operational Excellence
    • Passion for Customer Service & Stakeholder Success
    • Strategic Thinking
    • Use Insightful judgment
    • Trust and Integrity
    • Personal Accountability
    • Agility and Adaptability
    • Principled leadership – high level of integrity.
    • Detail oriented

    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

    EEO Statement

    Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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