• IT Field Services Hertz Development Program Analyst

    Location US-FL-Estero
    Job ID
    160451
    # Positions
    2
    Category
    Information Technology
    Division
    WHQ - Estero - Only
    Position Type
    Regular Full Time
  • General Responsibilities

    The IT Field Service Development Program provides a unique opportunity to rotate through the business while building an outstanding career foundation in a global function.

    The key responsibilities and accountabilities for the incumbent are to:

    IT Field Service Development Program is a fast-paced intensive program utilizing a balance of both on-the-job and classroom training. The program provides the analyst with a foundation of knowledge and gives them exposure to all the different facets of the business. This 18-month rotational program includes exposure to field and corporate operations to include applicable experience in many areas within our IT End User Computing group.

     

    Key Responsibilities and Accountabilities

    • Complete the IT Field Service Development Program core rotations of:
      • IT Support for the Corporate Headquarters
      • IT Support for the Hertz Technology and Administration Centers in Oklahoma City
      • IT Support for Hertz Local Edition (HLE) aligned with a Regional IT Service Delivery Partner
      • IT Support for Hertz Airport Rent-A-Center (RAC) aligned with a Regional IT Service Delivery Partner
    • Learn how to oversee/manage IT systems, technology, and vendors that supports various business segments and staff functions, including rental operations, administrative services, and the company headquarters
    • Learn the critical milestones and vendors involved with setting up a new HLE or RAC location
    • Learn how to address escalations and critical outages that impact our retail operations
    • Learn how to provide guidance for equipment orders and technology solutions
    • Learn how IT integrates into and collaborates with the various business functions and operations
    • Work in a fast-paced environment, while providing helpful IT service that enhances Hertz’s success
    • Complete Green Belt Certification with project completion related to department of rotation
    • Meet performance goals and objectives set by upper management and determined upon accepting position
    • Report on progress of goals and objectives
    • Monitor performance progress with leaders and key mentors
    • Maintain monthly meetings with assigned mentor
    • Effectively communicate the strategic mission of all projects supporting the advancement of the organization
    • Makes suggestions on improving work procedures and elevate concerns of development program to provide optimal operational efficacies

    Field Teams

    • All Hertz IT Infrastructure and Applications teams
    • External IT partners for IT services, hardware, telecommunications, etc.
    • Facilities and Construction Teams as well as applicable suppliers/contractors
    • RAC and HLE Regional Operations Teams
    • Senior Management Team
    • Various Airport Technology Vendors (Fuel Island, Gold Boards, Slotters, Security Cameras, Kiosks, Network, Telecom, etc.)
    • All Hertz IT Users (employees, contractors, consultants)

    Mandatory Requirements

    Educational Background: 

    Bachelor’s Degree in Business or a related field required

    Minimum GPA of 3.0 preferred

    Master’s Degree in Business or a related field preferred

     

    Professional Experience: 

    Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills

    Enterprise IT Services and Project Mgmt Experience

    Strong analytical and organizational skills

    Ability to multi-task, be flexible and adapt to change

    Strong time management and organizational skills are required

    Must have a valid driver's license, be 20 years of age, with an acceptable driving record

     

    Knowledge:

    • Excellent communication techniques
    • Coaching ability
    • Business Acumen
    • Global & Cultural Awareness
    • Relationship Management
    • Basic IT Service Mgmt (ITIL)
    • Working knowledge of IT Systems (networks, computers, mobile devices, etc.)
    • Project management

     

    Skills:

    • Demonstrate good written and oral communication skills
    • Work in a fast-paced environment with a variety of tasks.
    • Excellent organizational and time management skills.
    • Demonstrate professionalism and interpersonal skills.
    • Organizational skills.
    • Detailed orientated High Time management.
    • Customer service orientation.
    • Show a high level of ownership, accountability and initiative.
    • Ability to influence and lead others without formal authority.
    • Proven experience of working well within a team.
    • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
    • Assist with special administrative projects when needed.
    • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

     

    Competencies:

    • Personal Accountability
    • Effective Communication
    • Demonstrates Initiative
    • Passion for Customer Service & Stakeholder Success
    • Agility & Adaptability
    • Trust & Integrity
    • Drives Execution
    • Uses Insightful Judgement
    • Creativity
    • High energy

    Additional Notes:

    Geographically mobile for three years, including the two-year duration of program and the year following program graduation is required

    Preferred Requirements

    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

    EEO Statement

    Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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