The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
Ensure optimal operational efficacies to provide customers the best rental car experience
Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
Assist customers with various post rental inquiries that involve the rental and billing process