• Emergency Roadside Assistance Agent

    Location US-OK-Oklahoma City
    Job ID
    166850
    # Positions
    1
    Category
    Customer Experience
    Division
    OKC - Customer Contact Center
    Position Type
    Regular Full Time
  • General Responsibilities

    ***Currently interviewing for training classes beginning March 5 and March 12, 2019***

     

    Job Purpose

    The Emergency Assistance Roadside Agent will address concerns of Hertz renters related to the condition or operation of a Hertz vehicle while on rent.  This includes developing resolutions to customer concerns, completing documentation of the event and taking proactive steps to ensure the highest level of customer service and to protect company assets.

     

    Key Result Areas

    • Develop and enact resolutions to customer concerns that achieve a high degree of customer acceptance while remaining cost effective for the corporation.
    • Provide accurate and detailed documentation of ERS cases handled.
    • Work effectively with Hertz personnel within the ERS department as well as 3rd party vendors.
    • Other duties as assigned.

    Mandatory Requirements

    Educational Background:

    • High School Graduate

    Knowledge:

    • Basic mechanical knowledge of automobiles

     

    Skills:

    • Good verbal and written communication skills
    • Must have good problem solving, decision making and judgement skills

    EEO Statement

    Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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