The airports are busy locations dealing with several hundred/thousand transactions in a day. Every Manager has a role to play in ensuring their contribution enables the whole operation to work efficiently to deliver the best customer service. Therefore managers must look not only at the functions where they have oversight, but the site as a whole to ensure that service focus is achieved at all times. Dollar/Thrifty has high expectations that all managers will be effective leader coaches.
As the Operations Leader (OL), you will manage the two key areas of VSA and IR working closely with both the Lot Manager and Product Quality Manager. Your team will work to ensure vehicles quickly and efficiently flow from IR through VSA to stalling per the Dollar/Thrifty replenishment model. Your primary focus is to lead your team to the highest level of performance by make sure that the right vehicles are properly accounted for, cleaned and stalled ready for our customers to enjoy. The OL champions superior levels of customer vehicle cleanliness and instills a quality mindset in all members of the operations team including outside third party vendors. Additionally, the OL takes responsibility and maintains quality control of the site fleet and works with other sites to adjust the fleet as required. The OL will serve as the third level of escalation for customer issue and works to resolve outstanding issues and coach your team how to deliver the highest level of customer service.
To be a great Operations Leader, you need: