The Gold Choice Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues.
The key responsibilities and accountabilities are:
- Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.
- Resolve customer issues and concerns tactfully, using effective customer service techniques
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
- Achieve personal sales goals while supporting the goals of the team
- Answer questions and provide directions in a courteous and expeditious manner.
- Operate within the areas of rental counter, gold choice, and exit gate at the location
- Aid in vehicle selection and upgrade
- Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental
- Qualify and process customer rentals with accuracy and attention to detail
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- Keep work area organized and free of clutter.