Today, Hertz's Worldwide Reservations introduces Virtual Rental Sales Specialist. This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Virtual Rental Sales Specialists. You are now standing virtually in front of a customer that could be hundreds or thousands of miles away….just another innovative program HERTZ has implemented.
Are you sales driven???? Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?
Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The VRSS’s commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.
All internal transfers from Agent to Specialist positions will be lateral, unless otherwise mentioned in the interview.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.